07535 086305

Helpme@Redwolfrepairs.co.uk

01. WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

 

Contact can be made directly by email to helpme@redwolfrepairs.co.uk

Call or text 07535 086305

Or send a message via our Facebook page.

 

 

02. HOW CAN I CANCEL OR CHANGE MY APPOINTMENT?

 

You can call, text or email to let us know what you need to change or cancel. Please do not use social media to make changes or cancel appointments.

 

03. YOU REPAIRED MY DEVICE AND IT ISN'T WORKING CORRECTLY.

 

Everybody hates it when things go wrong. That's why we ask you to check your device is working correctly before we leave, but things can still go wrong. So we have a 12 month warranty** period from the date of the repair. This covers faulty parts only. Damaged parts cannot be covered.

Contact us as soon as you notice the problem. A new appointment will be made for us to return to you and resolve the issue.

 

04. WHAT ARE YOUR WARRANTY TERMS AND CONDITIONS?

 

First of all do not try to fix a problem yourself, if a screen is peeling away from the frame... Don't push or pick at it. If the part is damaged (for example a cracked screen) it will not be covered under the warranty. But that doesn't mean we won't listen and try to resolve any issues. If at the time of repair we notice something that may cause a problem in the future, we will tell you.

 

**Warranty Terms and Conditions

We warrant that on repair, and for a period of 12 months from the date of repair (warranty period), products supplied by us shall:

(a)conform in all material respects with their description;

(b)be free from material defects in design, material and workmanship; and

(c)be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).

Please note that the warranty period runs from the date of the original repair. If subsequent work is carried out under our warranty, this does not extend the warranty. For example, if a warranty repair is done 3 months after the original repair, the warranty still ends 12 months from the date of the original repair.

 

What our warranty does not cover.

(a)Liquid damage. Our warranty does not apply to liquid damage repairs.

(b)Limited warranty for battery issues. Our warranty is limited in relation to replacement batteries.

(i)Due to the unpredictable and varied nature of causes of battery performance issues, it is not always possible to diagnose whether the issue is due to hardware, software, board, or even accessories. Following completion of our services, should your device continue to display the original symptoms (at any degree, be it increased, decreased, or the same) but continue to display some functionality, regardless of how minor, we retain the right to determine that the issue is as a result of damage to the U2 ic Chip and our warranty will not apply.

(ii)Battery performance can also be adversely affected by faulty chargers or dock connectors. You must have tried alternative original equipment manufacturer (OEM) chargers for, and have the most recent software updates on your device

(iii)Our warranty will not apply if you have used non-OEM chargers, power banks, car chargers, charging phone cases, charging pads, plates, or any other form of battery/phone charging equipment not manufactured by the OEM. Any use of these accessories may cause damage to your device’s ic Chip and therefore a battery or charger port replacement is unlikely to resolve the issue. You will not be entitled to a refund for products supplied.

(c)Post-repair issues/events. Our warranty does not apply in the event of any of the following occurring in relation to a device upon which we have performed our services:

(i)mishandling that causes subsequent damage;

(ii)water or other liquid damage;

(iii)damage or faults resulting from attempted repairs by you or any third party;

(iv)software issues unrelated to the repair and/or any damage resulting from viruses or other malicious software

(v)any jail broken or “rooted” device; or

(vi)any fault or damage unrelated to the products supplied by us under warranty.

 

If a part has been damaged shortly after a repair we may offer a reduced price on a second repair. This is offered at our discretion and is not part of the warranty.

 

04. WHAT PAYMENT OPTIONS DO YOU HAVE?

At the moment only cash and Paym. We hope to have full card services soon. Paym is a free service offered by most banks and building societies.

It allows you to make instant payments or money transfers from banking apps using telephone numbers. Both parties must be registered with their respective banks for this to work. Paypal can also be used.

 

05. I'VE HEARD YOU'RE DEVILISHLY HANDSOME WITH ALL THE GRACE OF A BALLET DANCER.

I don't know where this rumour started but it has to stop.

 

Thank you for actually reaching the end of the website. I'm just glad I didn't have to write all of this by hand.

May the luck of the Seven Pillars of Gulu be with you at all times!

 

If you can name that movie without cheating, you're bigger geek than I am.