01. WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
Call or text 07 ....... (currently unavailable)
Or send a message via our Facebook page. (Currently unavailable)
02. HOW CAN I CANCEL OR CHANGE MY APPOINTMENT?
You can call, text or email to let us know what you need to change or cancel. Please do not use social media to make changes or cancel appointments.
03. YOU REPAIRED MY DEVICE AND IT ISN'T WORKING CORRECTLY.
Everybody hates it when things go wrong. That's why we ask you to check your device is working correctly before we leave, but things can still go wrong. So we have a 90 day warranty period from the date of the repair. This covers faulty parts only. Damaged parts cannot be covered.
Contact us as soon as you notice the problem. A new appointment will be made for us to return to you and resolve the issue.
04. HOW DOES YOUR WARRANTY PERIOD WORK?
Every repair comes with a 90 day warranty period. This is limited to faulty parts only. Damage is not covered under warranty.
A fault must be reported as soon as possible, this is a legal requirement for any warranty claim no matter which company it involves. You cannot leave it for 3 weeks then report it after you have caused more damage to the device.
Do not try to fix a problem yourself, if a screen is peeling away from the frame... Don't push or pick at it. If the part is damaged (for example a cracked screen) it will not be covered under the warranty. But that doesn't mean we won't listen and try to resolve any issues. If at the time of repair we notice something that may cause a problem in the future, we will tell you.
This may all sound like we will try to get out of our obligations, we're not. But there are people out there who will try to claim when they are responsible for causing damage by either dropping/throwing the device or caused by liquid damage. We see damaged devices all the time, and just like CSI, we know when someone has caused damage. Just like we know when we have a faulty batch of parts.
We also track our repairs with tamper-proof stickers that have serial numbers. We know the repair date, model of phone and type of repair done just by checking this sticker. These stickers must be undamaged when making a warranty claim. There are also company stamps & other identifiers used. So we can't deny our own work just as much as proving if it's not our work/parts or if someone has removed the sticker.
We are a strong believer in educating our customers, it helps us and it helps you.
If you make a claim for a faulty part a retailer has 28 days to resolve the issue. This can happen 3 times... that's a possible 3 months without your device. After that time the retailer should either refund or replace if the issue has not been resolved.
Some shops may use this as a threat to make you go away. Others might just ignore you.
That's not our way of doing things. If you have a faulty part or an issue, for example you're not happy with the quality of the part used, we will replace the part with the original (where possible) or equivilent part and issue you a full refund. Or, if it's a faulty part, we will replace the part. There are no extra charges or fees for the 2nd appointment.
If a part has been damaged shortly after a repair we may offer a reduced price on a second repair. This is offered at our discretion and is not part of the warranty.